Questions

  • Ask for a Registration Form. All trips listed on this website are open for Registration, except for any marked “Keep Me Posted”. Please be aware that historically most bookings are made 9 to 12 months prior to departure.

  • The level of deposit and its refund ability vary according to how far out from departure you book. Please check with us to confirm the current level of Deposit required to secure your place.

  • Preliminary Deposit, $100 – Applicable to trips departing more than 12 months from the date of Registration or for trips that are listed as TBA (price to be advised). It is refundable until the Completion of Deposit, a further $400, is requested. At this time you will need to either confirm or withdraw.

  • Full Deposit, $500 – Applicable to trips departing in less than 12 months from the date of Registration and refundable for one month after date of receipt. However, if Registration is made less than four months prior to departure the refund ability period is reduced.

  • Add-on trip Deposit, $200 – Applicable to published add-on extensions e.g. The Atacama Adventure. The same conditions of refundability as for Full Deposit apply.

  • Details of each trip’s itinerary, dates, and style are available in the trip’s “Specific Details” – please contact us to receive these. Please be aware that flight schedules can and do change and that these changes may affect the final price and itinerary.

  • These are included as part of the Grassroots Registration Form.

  • As prices are subject to change they are listed as Estimated Prices. This is to reflect alterations in airfares, local prices, and currency rates. Although generally fairly accurate they occasionally need to be adjusted either upward or downward. We will keep you advised of any change.
    • Airfares are ex Auckland return, in a specific class.
    • Accommodation is based on twin or double-share rooms. Requested single rooms will incur additional cost, as will late bookings that create the need for a single room.
    • Sightseeing, entries, services as specified in the final itinerary.
    • Included meals as listed in the final itinerary (this varies from trip to trip, see “Meals” below).
    • Prices are quoted in NZ$ unless otherwise specified.
    • All taxes and surcharges pertaining to flights and airports.
    • Personal Insurance and all other personal spending.
    • Visas or any other documentation required.
    • Any meals or services not specifically included – see “Meals” below.

  • Yes, you can include most trips as part of your other personal travel plans. Ask for the Land Only price.

  • The majority of trips include most breakfasts and a selection of other meals. Each trip’s preliminary itinerary will indicate approximately how many meals will be included, with the exact number being confirmed in the final itinerary, marked as B,L,D.

  • As the confirmation requirements for airlines and overseas providers varies from trip to trip it is impossible to give a set “deadline” time frame that applies to all trips. Although it can vary, the normal Viability Date is 120 days prior. When it is critical, the viability date will be noted in the Current Status section. To avoid the disappointment of finding that your chosen trip has been canceled due to lack of numbers, please book early.

  • These are subject to securing suitable connecting flights.

  • Our trips are normally escorted from New Zealand by a Grassroots Leader, although in some extraordinary circumstances or in an emergency, they may be led by a local guide. Although a Grassroots leader normally accompanies a group from New Zealand, on very rare occasions the leader will meet you on your arrival in the destination country. For some add-on extensions, you may be looked after by local representatives or specialized local leaders, rather than a Grassroots Leader.

  • If you are interested in a trip listed as “Keep Me Posted” (KMP) please ask for your name to be added to the destination’s “Keep Me Posted” List. You will receive email notifications of updated trip details as soon as they become available and the opportunity for priority Registration. Please note, many of our trips fill from these lists.

  • To keep our travelers updated we send out an email newsletter five to seven times a year. These publications include “Updates of our Trip Programme” and from time to time “destination articles”. If you would like to be added to this “E-news mailing list” please let us know. Go to the Contact Page and tick “Add me to the E-News List”.

    For those without email, we post an Update of our Trip Programme at least twice a year. If you would like to receive these publications please phone so that we can add you to the postage list.

  • To ask for more detailed Information on any trip please go to Contact Us.